At Starbird Skateboards, our mission is to bring you high-quality, durable skateboards that are built to last. We take pride in crafting skateboards that not only meet but exceed industry standards, ensuring that every product we offer is of the utmost quality. As part of our commitment to customer satisfaction, we have established clear policies regarding shipping, refunds, and warranties to provide you with a seamless and enjoyable experience. Our goal is to deliver exceptional products and exceptional service, and we stand behind the quality and performance of our skateboards. Please review the following policies to understand how we strive to meet your needs and exceed your expectations:
Estimated Arrival
Order Processing
- At Starbird Skateboards, our decks are made to order to ensure the highest quality and customization to meet your specifications.
- Orders are processed within 1-2 business days from the date of purchase.
- Starbird Skateboards‘ decks typically require 1-3 days for production. Upon completion, ground shipping will take approximately 2-5 days for domestic orders.
Shipping Details
- During the checkout process, you have the option to select express shipping for expedited delivery.
- Please note that international shipping durations may vary, but typically average around 2-3 weeks for delivery.
- For made-to-order products, please note that shipping times may vary, and customers can expect delivery within two weeks from the date of order confirmation.
- We offer standard and expedited shipping options to accommodate different customer needs.
- Customers will receive a shipping confirmation and tracking information once their order has been dispatched.
Refund Policy
- All skateboard decks come with a lifetime warranty against defects and delamination, ensuring the quality and durability of our products.
- We are committed to customer satisfaction. Therefore, we offer a 30-day, no-questions-asked return policy. If for any reason you are not satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund or exchange.
- To initiate a return or refund, customers can contact our customer service team, who will guide them through the process and provide any necessary assistance.
- Please note that the refund will be processed once the returned item is received and inspected to ensure it meets our return policy criteria.
Lifetime Warranty Information
- The warranty covers any defects in materials and workmanship, guaranteeing that our products are free from manufacturing flaws.
- It’s important to note that the warranty does not cover normal wear and tear that may occur as a result of regular use during skateboarding activities. This includes, but is not limited to, surface scratches, graphic wear, and minor cosmetic issues that are a natural part of the skateboard’s lifespan.
If you have any questions or concerns, please contact us at: Starworks Unlimited LLC Phone: 1-404-594-2001 Email: help@starbirdskateboards.com Address: 2035 Sunset Lake Blvd STE B2 Newark, DE 17902